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Arbitration

Thank you for your continued loyalty to Education First Credit Union. As a member owned financial co-operative we are always mindful that it is our duty to protect Credit Union resources. As good stewards it is imperative that we stay up to date with all regulatory and legal requirements placed upon the Credit Union.

Because of this ongoing duty we are proposing an Arbitration and Waiver of Class Action provision. This new provision provides more clarity as to how legal disputes between the Credit Union and its members shall be resolved. We are making this change as a way to protect our member-owners and the Credit Union through the parties working together to resolve disputes quickly and amicably in the limited instances where they arise. You are, of course, free to opt-out of this Agreement according to the instructions in the Agreement should you feel differently.

View Share Account Agreement

Why is Education First implementing this provision?

We are making this change as a way to protect our member-owners and the credit union through the parties working together to resolve disputes quickly and amicably in the limited instances where they arise.

Why is this Arbitration Agreement being proposed now?

The Credit Union has become aware of class actions asserted against credit unions and other financial institutions. Arbitration provisions are common to, and included in, many credit union and banking terms of service. Because our Credit Union is a member-owned, not-for-profit financial co-operative, this provision was developed to ensure individual members can assess and make an individual determination for what is the best course for resolution when considering individual interest and the interest of all Credit Union member-owners.

What is arbitration?

Arbitration is a procedure in which a dispute is submitted, by agreement of the parties, to one or more private arbitrators who make a binding decision on the dispute.

The Arbitration and Class Action Waiver provision explains this more. You can find the procedure at Paragraph 21(e).

What is a class action?

A class action is a type of claim where one or more individuals file and prosecute a lawsuit on behalf of a larger group, or a “class,” who may have similar experiences and injuries.

What do you mean by “opt-out”?

To opt-out means you choose not to participate in something.

What do you mean by “opt-out” of the Arbitration and Class Action Waiver provision?

To opt-out of this provision means you choose not to agree to the Credit Union’s proposal to resolve any disputes with you through arbitration.

How long do I have to opt-out?

To opt out, you must notify us in writing of your intent to do so within 30 days after the Arbitration Agreement was provided to you.

What process should I follow to opt-out?

Here are instructions on how to opt-out:

The notice expressing your intent to opt-out must be sent in writing to:

Education First Credit Union
Attn: Member Services, Arbitration Opt-Out
510 E. Mound St.
Columbus, Ohio 43215

Your notice of intent to opt-out can be a letter that includes your name as it appears on your account, your credit union account number, and is signed by you that states, “I elect to opt-out of arbitration consistent with section 21(d) of the Membership and Account Agreement” or any other similar words or phrasing to that effect.

Arbitration and Class Action Waiver provision also explains the process at Paragraph 21(d).

If I do nothing, how does this provision affect my account with Education First?

You agree to resolve any disputes with the Credit Union through arbitration.

If I opt-out, how does this change affect my account with Education First?

It will not affect any other terms and conditions of your Membership and Account Agreement or your relationship with the Credit Union.

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